Terms and Conditions
Terms and Conditions
Infinitgolf is the trading name of Infinitgolf Inbound Tour Operator L.L.C, a limited company registered in Dubai, UAE. Our company License number is 13989228.
Terms of Use for This Website
By using the Infinitgolf.com website, you agree to the terms and conditions outlined below. If you do not agree with these Terms and Conditions, please stop using the website immediately. Your continued use of www.infinitgolf.com indicates your acceptance of these Terms and Conditions. These Terms and Conditions form a legal agreement between you and us and can only be amended with our consent. They should be read alongside the information provided on the website regarding its operation and the Infinitgolf products available.
Users are also encouraged to review our Privacy Policy.
Infinitgolf reserves the right to update these Terms and Conditions from time to time without prior notice by posting the revised terms on the website.
Accurate Information
Infinitgolf is committed to ensuring that the information on our website and in written quotations is accurate. However, we do not guarantee that this information is always current or complete, and we accept no liability for any loss or damage resulting from inaccuracies to the fullest extent permitted by law.
If you find any inaccuracies on our website, please notify us immediately at info@infinitgolf.com. If we agree, we will correct the information as soon as possible.
Website Security
Infinitgolf cannot guarantee that the website will operate continuously or without interruptions or errors.
Users are responsible for ensuring that their computer systems meet all relevant technical specifications necessary to use our website and are compatible with Infinitgolf Inbound Tour Operator L.L.C’s website. Users also acknowledge that Infinitgolf Inbound Tour Operator L.L.C cannot guarantee that any material available for download from our website is free from infections, viruses, or other harmful code. Users must implement their own procedures and virus checks to ensure the accuracy of data input and output.
Terms and Conditions Before Final Booking
Accuracy of Information
While we make every effort to ensure the accuracy of information (including prices) in Infinitgolf Inbound Tour Operator L.L.C’s promotional materials, website, email communications, and printed media, changes and errors may occasionally occur. We will confirm the details of your chosen product (including the price) at the time of booking.
Payments
2.1 A non-refundable deposit of 30% per person is required at the time of booking. For certain bookings, we may request an additional deposit if we need to pre-pay suppliers to secure your booking. The remaining balance must be paid no later than 6 weeks before your travel date (the “Balance Due Date”). In some cases, full payment may be required earlier than six weeks before travel, which will be communicated to you at the time of booking. If the deposit balance or final payment is not received by the Balance Due Date, Infinitgolf reserves the right to cancel your booking and retain the deposit paid.
2.2 After your booking is confirmed, we may adjust the price to reflect changes in: (i) transportation costs including fuel, (ii) dues, taxes (including VAT), or service charges such as embarkation and disembarkation fees, and (iii) the exchange rate applied to your purchase. No price adjustments will be made less than 30 days before the start of your experience, and we will absorb increases up to 2% of the original cost.
Booking Confirmation
3.1 After receiving your deposit or full payment, Infinitgolf Inbound Tour Operator L.L.C will send you a booking confirmation by email (or by post if requested). This confirmation will detail your booking, including any remaining balance and the due date for payment. A contract between you and us exists only when we issue the booking confirmation. Please contact us within 36 hours if any information on the confirmation appears incorrect or incomplete, as changes may not be possible later.
3.2 Group Bookings: For bookings involving more than one person, the lead name is responsible for the entire booking. As the lead name, you confirm that you have the authority to accept and do accept these Booking Conditions on behalf of your party. The lead name is responsible for all payments and for keeping all party members informed of the booking details and any changes.
Cancellations/Amendments by You
4.1 If you wish to change the number of people in your group booking, transfer your booking to another person, or cancel your booking after confirmation, the lead name must notify us in writing by email at info@infinitgolf.com and WhatsApp.
4.2 Infinitgolf may incur costs from canceling confirmed bookings, especially if cancellations occur close to the departure date. In such cases, you will be charged a cancellation fee. If you cancel or reduce the number in your group before the Balance Due Date, we may retain the deposit as a cancellation fee. If you cancel on or after the Balance Due Date, we may charge up to the full balance depending on the cancellation costs incurred and how close to the travel date the cancellation occurs. If you have already paid your balance, we will retain the cancellation fee and refund any remaining amount.
4.3 Amendments are subject to availability and may not always be possible. Infinitgolf Inbound Tour Operator L.L.C will generally agree to transfer your booking to another person if you cannot travel due to an unavoidable event (e.g., illness, death of a close relative, jury service) provided we receive 14 days’ notice before the departure date and the new person meets all booking conditions. We may require proof before agreeing to the transfer. For other amendments, you may be required to pay an administration charge for the costs incurred. These costs may increase closer to the departure date, so please contact us as soon as possible. If the party size changes to an odd number, single room supplements will apply.
Cancellations/Amendments by Us
5.1 Occasionally, Infinitgolf Inbound Tour Operator L.L.C must make changes to or correct errors in brochures, on our website, or cancel confirmed bookings. While we strive to avoid such changes and cancellations, we reserve the right to do so. However, we will not cancel your booking after the Balance Due Date except for reasons of force majeure or if you fail to pay the final balance by the due date.
5.2 Most changes are minor, and we will notify you as soon as possible. If a “significant change” is necessary, we will inform you as soon as reasonably possible before departure. If a significant change or cancellation occurs, we will offer you the option to accept the revised arrangements.
5.3 Refunds and compensation are not payable, and Infinitgolf Inbound Tour Operator L.L.C will have no liability if changes or cancellations are due to force majeure or your failure to comply with booking conditions (e.g., timely payment).
5.4 Golf clubs and courses may close or operate temporary tees and greens at their discretion due to adverse weather conditions. Infinitgolf Inbound Tour Operator L.L.C will attempt to inform you in advance of any circumstances affecting course conditions or playing experience but accepts no liability if we are not informed by the supplier(s).
Complaints During Your Travel
6.1 If you experience a problem during your holiday, please inform the relevant supplier (e.g., hotel or golf course) in writing by email and copy us at info@infinitgolf.com. If your complaint is not resolved locally, follow up in writing within 28 days of your return, including your booking reference and relevant details. It is strongly recommended to communicate any issues on-site with a written report and the person you spoke to. Failure to follow this procedure may affect your rights under this contract.
6.2 You can also reach out to our Customer Care team, and we will try our best to resolve the issue. However, we cannot guarantee a solution without a written complaint.
Our Liability to You
7.1 For hotel bookings, Infinitgolf Inbound Tour Operator L.L.C commits to ensuring that the booking arrangements are made, performed, or provided with reasonable skill and care.
7.2 For package bookings, we have a duty to select accommodation providers with reasonable skill and care but are not liable for the actual provision of the accommodation except where we have breached this duty and caused you damage. We are not liable for issues on-site or acts/omissions of the provider.
7.3 Infinitgolf Inbound Tour Operator L.L.C is not liable for any injury, illness, death, loss (e.g., loss of enjoyment), damage, expense, cost, or other claim arising from:
- the actions or omissions of the affected person(s) or any member(s) of their party;
- the actions or omissions of a third party not connected with your booking and which were unforeseeable or unavoidable;
- unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided with due care; or
- an event of ‘force majeure’ as described below. However, we will provide prompt assistance if you are in difficulty.
7.4 Infinitgolf Inbound Tour Operator L.L.C does not accept responsibility for services not included in our contract with you. This includes any additional services or facilities provided by your hotel or other suppliers that are not part of your purchase and not arranged by us.
7.5 Infinitgolf Inbound Tour Operator L.L.C’s liability, except in cases of death, injury, or illness, is limited to a maximum of three times the cost of your purchase. For claims related to travel arrangements provided by air, sea, rail, or road carriers, or hotel stays, the maximum compensation will be limited according to:
- the contractual terms of carriage of the companies providing transportation (incorporated into this contract);
- applicable international conventions. Copies of the suppliers' contractual terms and international conventions are available upon request.
7.6 Infinitgolf Inbound Tour Operator L.L.C is not liable for any damage, loss, cost, or expense that:
- was unforeseeable based on the information you provided before booking; or
- did not result from a breach of contract or fault by us or our suppliers. We also do not accept liability for business losses, including loss of profit.
Insurance
Infinitgolf Inbound Tour Operator L.L.C considers adequate travel insurance essential. If you choose not to purchase travel insurance or it is unavailable, you must ensure that any alternative policy covers at least cancellation costs and the full costs of any accident or illness, including repatriation. It is your responsibility to ensure your insurance is adequate for your needs. Infinitgolf does not check insurance policies. Please read your policy details carefully and bring them with you when you travel. Infinitgolf does not accept liability for any loss resulting from inadequate insurance.
Special Requests and Medical Problems
9.1 If you have any special requests, you must advise us at the time of booking. While we will try to pass reasonable requests to the relevant supplier, we cannot guarantee that they will be met. Confirmation of a request does not guarantee fulfillment. Special requests are subject to availability until specifically confirmed.
9.2 If you or any member of your party has a medical problem or disability requiring assistance, please inform us before booking or as soon as you become aware of it if diagnosed after booking. If the supplier cannot accommodate the needs of the person concerned, we reserve the right to decline or cancel the booking.
Passports, Visas, and Health
10.1 You may need a visa or other documentation for travel to your destination. It is your responsibility to ensure you have all necessary documentation. Check visa requirements and passport validity with the relevant Embassy Visa Unit and your local Passport Office before booking.
10.2 Some countries require your passport to be valid for a minimum period after entry, typically 6 months.
10.3 You are responsible for having the correct travel documentation, and we do not accept liability if you are refused transportation or entry due to incorrect documentation.
Delays
11.1 For transportation delays, refreshments are governed by the operator’s policy, or in the case of flight delays, by the provider.
11.2 We do not accept liability for delays resulting from arrangements you make for air travel or other transportation not booked through us.
Force Majeure
“Force majeure” includes any event that we or the supplier could not foresee or prevent with due care. Such events include but are not limited to war or threat of war, riots, civil strife, actual or threatened terrorist activity, industrial disputes, natural or nuclear disasters, adverse weather conditions, fire, epidemics, and pandemics.
Data Protection
To process your booking and ensure smooth travel arrangements, we need to use personal information such as your name, address, and special requirements. We take responsibility for protecting your information with appropriate security measures. We may pass this information to relevant suppliers (e.g., hotels, airlines, transport companies). By providing personal information, you consent to its use as described. Please refer to our Privacy Policy for more details on how we handle your data. By submitting your information, you accept the terms of the Privacy Policy.